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SKYLINES
VOLUME
VIII NUMBER 8 AUGUST 1983 |
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| Going over a list of
accomplishments by reservations "super agents,"
are from left, Arlette Furrer, Judy Raines, Steve Pedas,
reservations director John Boyd (standing), Kay Sullivan,
Dennis Updike, president Paul Barkley, computer and
communication services vise president John Ford,
operations manager Linda Fredin, Janice Coughenour, Donna
Hunt, Louise Carreiro, Vicky Copcha and Jere Bethune.
These reservations agents are among the cream of the crop
using performance criteria measuring talk time per call,
work time, number of reservations booked and maintaining a
standard of 210 calls per eight-hour shift. "Super
agents" average about 300 calls a shift. |
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